1. SHIPPING & DELIVERY POLICY
At AI Art Space, we work with various artists and art pieces. Due to the fragile nature of each art piece, we cannot offer standard shipping rates on our online shop.
We deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely.
When you purchase an art piece, we will contact you directly to arrange direct shipping to your door. This will come from the artist, straight to you, using specialist delivery partners.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
To ensure smooth delivery, you may choose the timing of your deliveries from 9am to 10pm, weekdays or Saturdays. Contact us for more information.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package.
Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. Rest assured that your order is safe with us and we’ll keep you up to date throughout the process. If you have any queries, you can contact us on firstname.lastname@example.org.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via most credit and debit cards. We do not accept payments via ATM or inter-bank transfers.